398 Responsible Gaming
At 398, healthy entertainment starts with self-awareness. We believe online gaming should be a fun recreational activity — not a source of stress or financial strain. This page contains guides, self-control tools, and support information to help you play smart.
398's Commitment to Responsible Gaming
398 recognises that online betting carries significant responsibilities — not just for the platform, but for every user who trusts us. That is why we actively support responsible gaming initiatives and provide a range of self-control tools accessible directly from your account.
We want every 398 user to enjoy their entertainment experience in a positive, safe, and balanced way. Gaming should remain a form of entertainment — not a financial solution, an outlet for emotional stress, or an activity that disrupts your daily life. If at any point you feel that gaming is beginning to affect your wellbeing, we encourage you to take the steps outlined in this guide.
Warning Signs of Risky Behaviour
Watch for these signs in yourself or those around you.
Using loan money, emergency savings, or funds set aside for daily necessities to deposit and keep playing is a serious warning sign.
If you find it difficult to end a gaming session even after reaching your set limit, this may indicate an addictive pattern of behaviour.
Playing to escape feelings of sadness, anger, or stress — or feeling anxious and irritable when you cannot play — is a sign that deserves serious attention.
When gaming begins to interfere with work, family, social relationships, or physical health, it has crossed the line from healthy entertainment.
Attempting to recover lost money by continuing to play and increasing your bets is a high-risk behaviour that often leads to even greater losses.
Setting Time & Budget Limits
One of the most effective ways to keep gaming enjoyable is to set clear limits before you start a session. 398 encourages every user to define:
- Daily or weekly budget limit: Set a maximum amount in MYR that you are comfortable spending on entertainment, and stick to that limit without exception.
- Session time limit: Set a maximum duration for each gaming session — for example, one to two hours only — and take a break once that time is up.
- Loss limit: Decide in advance how much you're willing to lose without it affecting your day-to-day finances.
- Don't play when you're stressed: Avoid making betting decisions when you are emotionally unstable, exhausted, or under the influence of alcohol.
Remember — playing smart means staying in full control of your decisions. If you find it hard to stick to the limits you set for yourself, that is a signal to stop and seek support.
Self-Control Tools on the 398 Platform
398 provides several self-control tools you can use through your account to manage your gaming experience more responsibly:
You can set daily, weekly, or monthly deposit limits on your account. Limits take effect immediately once applied, helping you control how much goes into your gaming account.
If you need a break from the platform, you can apply for a cooling-off period of a few days or weeks. During this time, you will not be able to log in or make any deposits.
Users who feel they need a longer break can apply for a full self-exclusion from the 398 platform for a set period. Contact our support team at [email protected] to start the process.
All self-control requests will be processed promptly and handled in strict confidence. We will not question your decision to take a break — your wellbeing is our priority.
Minor Protection
398 enforces a strict policy on underage protection. This platform is intended solely for individuals aged 18 and above. We apply an identity verification process during account registration to ensure compliance with this age requirement.
If you are a parent or guardian, we encourage you to take the following steps to prevent children and teenagers from accessing online gambling platforms:
- Do not share your 398 account login details with anyone, especially children and teenagers.
- Install parental control software on devices accessible to children to block gambling websites.
- Always log out of your account when you are done using the platform, especially on shared devices.
- If you suspect that a minor is accessing a 398 account, please report it to us immediately at [email protected].
Life Balance & Getting Professional Help
Healthy gaming is only possible when it remains a small part of a balanced life. Always prioritise family relationships, work, physical and mental health, and financial responsibilities before allocating time and money to online entertainment.
Seek Help When You Need It
If you or someone you care about is struggling with a gambling problem, don't hesitate to seek professional help. Asking for help is a sign of strength, not weakness. Here are some resources to get you started:
- Consult your GP or a psychiatrist for an initial assessment and referral to appropriate services.
- Look for gambling addiction support groups operating in your community — sharing experiences with others who understand what you are going through can make a real difference.
- Government hospitals throughout Malaysia offer mental health services at an affordable cost.
- You can also reach us at [email protected] for guidance on how to activate self-control options or close your account if needed.
398 is committed to supporting your recovery journey. We will not judge your decision to take a break or stop entirely — our goal is the long-term wellbeing of every user. To learn more about our platform, visit the FAQ us.
Need Help or More Information?
The 398 team is here to help you manage your account, set limits, or find out more about responsible gaming. Check our FAQ or log in to manage your self-control settings.