398 Privacy Policy — User Data Protection
398 is committed to protecting the privacy and security of every user's personal information. This policy explains what data we collect, how we use it, and your rights as a user of our platform.
This Privacy Policy applies to all users who register or use the 398 platform and is updated from time to time.
Information We Collect
When you use the 398 platform, we may collect various types of information depending on how you interact with our services. The main categories of data we collect are as follows:
Account Information
- Full name, phone number, and email address provided during registration.
- Passwords are stored in encrypted form — we never store passwords in plain text.
- Identity verification details, where requested for account verification or withdrawal processing purposes.
Device & Browser Information
- The type of device, operating system, and browser version you are using.
- IP address and general location (state or region) for security and fraud detection purposes.
- Session log data including login times, logout times, and pages visited.
Payment Information
- Bank account or e-wallet name registered for deposits and withdrawals in MYR.
- Transaction records including amounts, dates, and payment methods.
- Bank account numbers are not stored in full — only the last few digits are retained for verification purposes.
Platform Usage Data
- Betting history, types of games played, and frequency of use.
- Account settings and interface language preferences.
- Feedback or complaints you submit through our support channels.
How We Use Your Information & Cookie Policy
Why We Use Your Data
- Processing account registrations, deposits, and MYR withdrawals securely and efficiently.
- Verifying user identity to prevent fraud and unauthorised access.
- Providing relevant and effective customer support when you contact us.
- Sending account-related notices, terms updates, and important service announcements.
- Ensuring compliance with applicable legal and regulatory requirements.
Cookies & Tracking
398 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies allow us to remember your login preferences, keep your session secure, and understand how users interact with the platform so we can continuously improve it.
We use two main types of cookies: session cookies (which expire when you close your browser) and persistent cookies (stored for a set period to streamline repeat visits). You can manage or block cookies through your browser settings, though doing so may affect certain features on the 398 platform.
Data Storage, Security & Sharing
How We Store Your Data
All personal data of 398 users is stored on servers protected with industry-standard encryption. We apply security protocols to ensure your data is not easily accessible by unauthorised parties, whether external or internal to the organisation. Access to user data is restricted to staff who require it to carry out their relevant duties only.
Sharing with Third Parties
398 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Payment processors: Information required to process MYR deposits and withdrawals is shared with financial service providers such as local banks and DuitNow providers, strictly for transaction processing purposes.
- Legal requirements: We may disclose user information when required by law, court order, or a competent authority.
- Technology service providers: Technical infrastructure providers who help us operate the platform may have limited access to data for operational purposes only, and are bound by strict confidentiality agreements.
In all of the above circumstances, 398 ensures that user data is handled responsibly and in accordance with this Privacy Policy.
User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold about you. Contact us via the support email and we will process your request within a reasonable timeframe.
If you find that personal information stored by 398 is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
You may request account closure and deletion of your personal data, subject to any legal obligations to retain certain records for periods specified under financial regulations.
How to Contact Us Regarding Privacy
For any enquiries, requests, or complaints relating to this Privacy Policy, please contact the 398 team by email at [email protected]. Please clearly state the details of your request, including your username and the type of data concerned. We aim to respond to all privacy enquiries in a timely manner.
You may also refer to our FAQ us for answers to common questions about privacy and account security before reaching out to our support team directly.
Changes to the Privacy Policy
398 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or new legal requirements. When significant changes are made, we will notify users via an in-platform notification or by registered email, depending on the nature of the change.
The effective date of the latest Privacy Policy will always be shown at the bottom of this page. Continued use of the 398 platform after any changes are published constitutes your acceptance of the updated privacy terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Effective date: 2026. For further enquiries, contact [email protected].
Questions About Your Privacy or Account?
Check our FAQ page for quick answers, or log in to manage your account and privacy settings directly on the 398 platform.